Terms & Conditions

1. Who we are

Next Dominican Tour ("NDT", "we", "us") organizes excursions, airport and hotel transfers, and tailor-made holiday services in the Dominican Republic, operated together with carefully selected, licensed local partners. You can reach us at info@nextdominicantour.com or via WhatsApp at +1 (809) 467-0326.

By making a booking through nextdominicantour.com, by WhatsApp, or by email, you agree to these terms on behalf of yourself and everyone in your group.

2. Bookings and confirmation

• A booking is confirmed once you complete the booking form and receive our confirmation email. If you pay online, confirmation is immediate upon successful payment.
• Bookings close at 22:00 Dominican time on the day before the excursion. Later requests can be sent via WhatsApp and are subject to our confirmation.
• You are responsible for providing accurate information: full name, working email address, phone number, hotel or pickup location, and the correct number and ages of participants.
• The exact pickup time is communicated after confirmation (usually the day before the excursion). Please be ready at the agreed pickup point at the agreed time. We reserve the right to cancel the reservation without refund if you are more than 15 minutes late for pickup, so please respect the pickup time.

3. Prices and payment

• All prices are in US dollars (USD) per person unless stated otherwise (private charters and buggies are priced per group or per vehicle).
• Children: under 3 years travel free; ages 3–9 pay 50% of the adult price; ages 10 and up pay the full price. Ages are verified at pickup — please carry an ID or passport for children. Incorrect age information may result in the price difference being charged on the day or refusal of participation without refund.
• Payment options: online via PayPal at the time of booking, or on the day at pickup — in cash (no surcharge) or by card (subject to a 15% bank surcharge).
• In case of an obvious pricing error on the website, we will contact you before the excursion with the choice to pay the correct price or cancel with a full refund.

4. Cancellation by you

• More than 24 hours before the scheduled pickup time: free cancellation with a full refund of any amount paid online.
• 24 hours or less before the scheduled pickup time, or in case of a no-show: no refund. For unpaid bookings, the full amount remains payable.
• To cancel, message us on WhatsApp or email info@nextdominicantour.com. The moment we receive your message counts as the cancellation time.
• We process your refund within 48 hours of receiving your cancellation, to the original payment method. How quickly the money reaches you then depends on PayPal and bank transfer times.
• Date changes more than 24 hours in advance are free, subject to availability. We charge USD 20 for a date change requested within 24 hours for excursions and USD 100 for private charters. We send you a PayPal payment link for the change fee; the new date is confirmed once that payment is completed. A booking that has been moved within 24 hours of the original pickup time is non-refundable.

5. Cancellation or changes by us

We may cancel or modify an excursion when circumstances require it, including but not limited to: severe weather or sea conditions, safety concerns, government or port authority restrictions, insufficient minimum participation for group tours, failure of a local partner, or other events beyond our reasonable control (force majeure).

• If we cancel, you choose between a full refund of any amount paid or rebooking to another date or a comparable excursion of equal value.
• Seasonal excursions (such as whale watching, January–March) depend on nature; wildlife sightings can never be guaranteed and a tour without sightings is not grounds for a refund.
• Itineraries may be adjusted on the day (order of stops, duration, vessel or vehicle type) when conditions require, without this constituting a cancellation.
• Our liability in case of cancellation by us is limited to the refund of the amount paid; we are not liable for other costs such as flights, accommodation, or loss of enjoyment.

6. Your responsibilities and participation rules

• Follow the instructions of guides, drivers, and crew at all times. Participants who endanger themselves or others, or who are visibly intoxicated, may be refused participation or removed from the activity without refund.
• Certain activities have age or health restrictions (for example, Coco Bongo is 18+ with valid photo ID; buggies require a valid driver's license for drivers). You are responsible for meeting them.
• Inform us in advance of any medical condition, pregnancy, reduced mobility, or dietary requirement that could affect participation. Some activities are physically demanding and participation is at your own judgment and risk.
• Being more than 15 minutes late for pickup, or not being reachable at the pickup point, counts as a no-show and the booking may be cancelled without refund (see section 2). If we are able to wait or the vehicle must leave without you, we will try to help you join the group at your own cost, but cannot guarantee it.

7. Liability

• Excursions and transfers are carried out together with independent, licensed local operators. NDT selects these partners with care but is not the operator of every vessel, vehicle, or venue.
• Participation in activities (including but not limited to swimming, snorkeling, boat trips, buggy driving, horseback riding, and nightlife) is at your own risk. We strongly recommend taking out travel insurance that covers these activities.
• We are not liable for loss, theft, or damage of personal belongings, nor for indirect damages such as missed flights, missed hotel nights, or loss of enjoyment.
• To the maximum extent permitted by law, our total liability for any claim related to a booking is limited to the total amount you paid for that booking.
• Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by gross negligence or willful misconduct.

8. Photos and reviews

Our team may take photos or videos during excursions for social media and website use. If you prefer not to appear in them, simply tell your guide at the start of the tour and we will respect that. After your excursion we may send you one email asking for your honest review.

9. Complaints

If something is wrong during your excursion, tell the guide immediately so we can try to fix it on the spot. Formal complaints can be sent to info@nextdominicantour.com within 14 days after the excursion date. We respond within 14 days of receipt.

10. Privacy

We process your personal data (name, email, phone, hotel, booking details) only to handle your booking and our communication with you, as described in our Privacy Policy.

11. Governing law

These terms are governed by the laws of the Dominican Republic. Disputes will be submitted to the competent courts of the Dominican Republic. If you are a consumer in the EU, this does not affect the protection granted by mandatory provisions of the law of your country of residence.

12. Changes to these terms

We may update these terms from time to time. The version published on this page at the moment of your booking applies to that booking.