Frequently Asked Questions
Is it safe to do excursions in the Dominican Republic?
Yes — all our excursions are operated by licensed, insured local operators that we have personally vetted. We only work with suppliers who meet our safety standards. The tourist areas of Punta Cana are very safe.
How do I get to the excursion departure point?
We include free pickup with all excursions. Whether you're staying at a hotel, resort or Airbnb, simply share your address when booking and we'll arrange a pickup time. We cover all major areas across Punta Cana and Bávaro.
What is the cancellation policy?
You can cancel free of charge up to 24 hours before your excursion for a full refund. Cancellations within 24 hours may incur a fee depending on the excursion. Please check individual excursion pages for details.
Are excursions suitable for families with young children?
Many of our excursions are family-friendly — Isla Saona, Isla Catalina, Santo Domingo, and Higuey are all excellent for children. Filter by "Family" to see all child-friendly options. We offer child pricing for excursions where applicable.
Can I pay in USD or EUR?
Yes — we accept USD and Dominican pesos in cash — or pay online via PayPal. All prices are displayed in your preferred currency.
What should I bring on an excursion?
Typically: sunscreen, a towel, swimwear, comfortable shoes, and a small backpack. Each excursion detail page lists exactly what to bring and what's included so there are no surprises.
Do you offer excursions in Dutch?
Our excursions are conducted in English and Spanish only. However, as a Dominican-Dutch family company we offer full customer support in Dutch via WhatsApp — so feel free to reach out in Dutch before or after your trip.